Privacy Policy

The controller of personal information is IZANA STUDIO INC.. The address is Panama City Municipality, Panama District, Panama Province, Republic of Panama, and the contact is support@izana.world.

We collect the following information to the extent necessary to provide the service. 1. Email, display name, date of birth, country of residence and Account settings 2. Wallet address, Blockchain, transaction hash, payment asset, Points and purchase history 3. Information necessary for age verification, identity verification, and sanctions and fraud countermeasures 4. Identifying information such as IP address, device, browser, access logs, security events and Cookies 5. The content of inquiries, complaints, refund requests and communications with us 6. Information necessary for legal compliance, tax, accounting and dispute response

We use the collected information for the following purposes. 1. Provision of Account, Points, Packs, NFT Claim, payment and support 2. Verification of age, region, identity, payment and wallet 3. Prevention of fraud, unauthorized access, multiple Accounts, money laundering and sanctions violations 4. Failure response, security, quality improvement and retention of transaction records 5. Response to refunds, complaints, exercise of rights and disputes 6. Compliance with tax, accounting, audit, court orders and legal obligations 7. Notices or marketing where consent has been obtained

We may, to the extent necessary, entrust information to providers of hosting, content delivery, wallets, Blockchain infrastructure, payment, KYC, security, support, legal, accounting and audit services. We may also share information based on law, court orders, protection of rights, corporate reorganization or the user's consent. We do not sell personal information in exchange for consideration.

Wallet addresses, transaction hashes, token IDs and transfer records are recorded on a Public Blockchain and there are cases where we cannot delete or change them. We do not intentionally write names, Email, identity documents or other directly identifying information to the Blockchain.

Information may be processed in Panama, Japan or the countries where a service provider operates. In accordance with applicable law, we take contractual, security-management and necessary transfer measures.

Account and transaction information is retained for the period necessary for service provision, refunds, tax, accounting, fraud countermeasures and dispute response. Information for which the statutory retention period has ended and for which there is no further need of continued use is deleted or anonymized by a secure method. There are cases where records on a Public Blockchain cannot be deleted.

In accordance with applicable law, you may request disclosure, correction, deletion, suspension of use, withdrawal of consent, objection or data portability. Please contact support@izana.world. We may verify that you are the person concerned or a legitimate representative.

We take reasonable security-management measures such as access control, encryption, monitoring, privilege management, backup and incident response. However, this does not completely eliminate the risks on the internet or on a Blockchain.

This service is not intended for persons under 18. Where it is found that we have collected information of a person under 18, we will take measures such as suspension of use and deletion, except where retention is required by law.