Refund and Cancellation Policy

1. For Points properly granted, Packs whose purchase processing has been completed, and results confirmed as displayed, cancellation, refund or re-draw for the user's own convenience is, as a rule, not accepted. 2. This paragraph does not limit rights of cancellation, rights to a refund or consumer warranties that cannot be waived under applicable law.

In the following cases, after investigation, we will provide a refund, re-provision, balance correction or other appropriate remedy. 1. Double billing or obvious overbilling of the same transaction 2. Where Points are not granted even after payment is completed and cannot be provided within a reasonable period 3. Where a Pack result is not confirmed, or materially differs from the mechanism shown at the time of purchase 4. Where the identified NFT cannot be delivered due to reasons attributable to us 5. Where we delivered an NFT using a wrong chain, address or token 6. Where a serious error in probability or inventory disclosure, or fraudulent manipulation of results, is confirmed 7. Where applicable law requires a refund or cancellation

Please send to support@izana.world your Account email, receipt ID, transaction hash, the relevant Event, the date of occurrence and the details of the problem. Do not send your private key or seed phrase.

1. We will, as a rule, notify receipt within 2 business days and respond with the investigation result normally within 14 business days. 2. Where we approve a refund, we will, as a rule, process it to the original payment method or source wallet within 10 business days. 3. A refund in crypto assets is, as a rule, based on the asset and quantity we received in that transaction. Where the same method cannot be used for legal, token-suspension, sanctions or technical reasons, we will consult with the user to determine a lawful alternative method. 4. We bear the network fee required for a normal refund transfer. However, where re-processing becomes necessary due to the user's incorrect information, we may request the actual cost after prior explanation and consent.

1. Where the amount sent exceeds the required amount (overpayment), the purchase is completed and, based on the amount we actually received on-chain, Points equivalent to the excess are added to your Account balance as bonus Points. In this case we do not, as a rule, make an on-chain cash refund. 2. Where the amount sent is below the required amount (underpayment), we handle it by completion via an additional transfer to the same destination, or by a Point adjustment corresponding to the amount actually received. A transfer to a wrong network, token or address may be unrecoverable. 3. Where, at the user's explicit request, we refund crypto assets on-chain, the network fee (gas) required for the refund transfer is deducted from the refund amount. Where the refund amount is a small sum (dust) below the network fee, we may make a Point adjustment of equivalent value instead of a refund. 4. A Point adjustment under this section is calculated solely on the basis of the amount we actually received and verified on-chain, and an audit record is retained.